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When dealing with shipping internationally, especially from abroad to the U.S., setting the terms of the transaction from the moment the customer requests a quote is incredibly important. To avoid problems, unwanted costs, and even potential legal issues, there should be no room for confusion or ambiguity in the contract you set up with your customer.
Beyond operations, sales, and marketing, a manager would be remiss not to focus on how cultural differences might impact the success of a subsidiary.
As you begin to set up the American subsidiary for your company, it is important to remember one key factor that will have an immediate impact on how your first year rolls out: the cultural differences between Americans and other cultures.