Management InSites

Service Engineer

Job Summary

Reports to the Service Manager of BACCI AMERICA

Core & Technical Responsibilities

  • Installation and commissioning of new CNC machines at customer’s factories; training on programming for customer’s operators and programmers
  • Technical interventions at customer locations to fix the machines, to re-calibrate the machines, to replace machine’s parts
  • Online Remote Service and/or Phone Calls for troubleshooting

Detailed Additional Responsibilities

  • Plans for the installation of machinery
  • Maintains accurate records and documents; processes paperwork on a timely basis and with close attention to detail; documents important aspects of decisions and actions
  • Responsible for maintaining adequate levels of spare parts in stock
  • Establishes and maintains meaningful reporting information, including statistics, to help monitor and improve the management of parts inventory
  • Establishes and maintains meaningful reporting information, including statistics, to help monitor and improve the management of consumable inventory
  • Evaluates the condition of returned parts, inquiring as needed as to the warranty status of these parts and making judgment on the validity of warranty claims
  • Provides solutions to the physical storage of parts
  • Provides solutions to the physical storage of machinery
  • Assists plans for machinery and spare parts receiving and shipping
  • Assists with inventory/packing/shipping requirements when in the office
  • The position requires approximately 50% travel, and sometimes more

Requirements

  • Advanced Knowledge of Computers – (Windows Based)
  • Good/Advanced Knowledge of Mechanical (Mechanical Assemblies) and Electrical Systems (ability to read electric and pneumatic diagrams) finalized to trouble shooting and parts replacements.
  • Good/Advanced knowledge of CNC machines tools (Numerical Controls Systems like OSAI and FANUC)
  • Basic Knowledge of CAD drawing softwares (AUTOCAD)
  • Basic Knowledge of CAD/CAM Programming Systems (ALPHACAM, MASTERCAM, UNIGRAPHICS,..)

The ideal candidate would also have:

  • Excellent Communication & Organizational Skills
  • Strong work ethic with an exceptional ability to learn & a desire to continuously improve.
  • Have high analytical skills, able to problem solve in technically demanding environments.
  • Must be able to provide expert customer service to a variety of customer types and communicate effectively in diverse work environments.

To apply, send resume and cover letter to careers@managementinsites.com

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