Job Summary

Reports to the Service Manager of BACCI AMERICA

Core & Technical Responsibilities

• Installation and commissioning of new CNC machines at customer’s factories; training on programming for customer’s operators and programmers
• Technical interventions at customer locations to fix the machines, to re-calibrate the machines, to replace machine’s parts
• Online Remote Service and/or Phone Calls for troubleshooting

Detailed Additional Responsibilities

• Plans for the installation of machinery
• Maintains accurate records and documents; processes paperwork on a timely basis and with close attention to detail; documents important aspects of decisions and actions
• Responsible for maintaining adequate levels of spare parts in stock
• Establishes and maintains meaningful reporting information, including statistics, to help monitor and improve the management of parts inventory
• Establishes and maintains meaningful reporting information, including statistics, to help monitor and improve the management of consumable inventory
• Evaluates the condition of returned parts, inquiring as needed as to the warranty status of these parts and making judgment on the validity of warranty claims
• Provides solutions to the physical storage of parts
• Provides solutions to the physical storage of machinery
• Assists plans for machinery and spare parts receiving and shipping
• Assists with inventory/packing/shipping requirements when in the office
• The position requires approximately 50% travel, and sometimes more

Requirements

• Advanced Knowledge of Computers – (Windows Based)
• Good/Advanced Knowledge of Mechanical (Mechanical Assemblies) and Electrical Systems (ability to read electric and pneumatic diagrams) finalized to trouble shooting and parts replacements.
• Good/Advanced knowledge of CNC machines tools (Numerical Controls Systems like OSAI and FANUC)
• Basic Knowledge of CAD drawing softwares (AUTOCAD)
• Basic Knowledge of CAD/CAM Programming Systems (ALPHACAM, MASTERCAM, UNIGRAPHICS,..)

The ideal candidate would also have:

• Excellent Communication & Organizational Skills
• Strong work ethic with an exceptional ability to learn & a desire to continuously improve.
• Have high analytical skills, able to problem solve in technically demanding environments.
• Must be able to provide expert customer service to a variety of customer types and communicate effectively in diverse work environments.

To apply, send resume and cover letter to careers@managementinsites.com