Management inSites

Office Manager

Why join our client?

MI is recruiting for one of our award-winning manufacturing success stories with ambitious US growth plans. Their purpose is to keep people safe and empower organizations to drive effi­ciency through their world-class material handling products.

Their unique range of machinery is distributed across North America from their operation based in Charlotte (NC). The US business has experienced incredible growth over the last 5 years and that trend is set to continue. If you thrive in a fast-paced and varied role and you like the idea of being the administrative leader of a rapidly growing business with excellent career opportunities, then read on.

Role Summary

We’re looking for a highly organized individual who has excellent order processing and office administration skills. In this exciting and varied role, you will also coordinate our logistics schedules for the US office, helping to ensure that the business operates smoothly and efficiently. As well as working as part of the Charlotte team, you will work closely with colleagues in the UK headquarters and Management inSites.

The role is full-time, in-person, and is based in South Charlotte.

Minimum Qualifications

  • Associate’s or Bachelor’s degree in Business.
  • 3+ years of experience working in an order processing function within a manufacturing or distribution business.
  • Highly organized and customer-focused with a rigorous attention to detail and accuracy.
  • Confident user of common software tools (e.g. MS Office and video conferencing platforms).
  • Fluent in English with superb written and verbal communication skills.

Preferred Qualifications

  • Experience in inventory management.
  • Experience in international & domestic logistics coordination.
  • Experience using software platforms like QuickBooks, SOS Inventory (or similar systems), and ERP / MRP systems (Sage or Epicor preferred).


  • Sales administration:
    • Obtain documentation to set up new customers on the company’s system and provide documentation to register the company as a new supplier.
    • Register the company on customer procurement portals as required and process orders through those portals.
    • Process new customer orders through the company’s system and provide the customer with an order acknowledgment.
    • Be the administrative point of contact for all customer queries concerning current orders.
  • Inventory management:
    • Working with the warehouse and sales teams, manage inventory in line with demand and stock holding targets and place orders with the factory.
    • Ensure that inventory systems are maintained and highly accurate.
  • Shipping & logistics:
    • Liaise with the warehouse to ensure customer orders are ready for dispatch and arrange shipping to the customer accordingly.
    • Working with the factory team and international logistics companies, plan and manage inbound container and LCL shipping.
  • Accounting & reporting:
    • Enter vendor bills into the system and submit AP reports to management for timely payment.
    • Review staff expense reports and verify company credit card activity; enter into the company’s accounting software.
    • Run weekly financial and system reports and distribute to the executive team.
  • General administration:
    • Provide administrative support to the team as required.
    • Develop and document systems and processes to ensure the smooth administrative functioning of the business.
    • Process all incoming mail.
    • Monitor office supplies and order as required.
    • Report any office IT problems to the company’s IT service providers.

Pay & benefits

  • $50,000 – 60,000 salary (dependent on experience)
  • 4 weeks PTO + 8 federal holidays
  • Friday afternoons off (they finish at 2pm)
  • Medical & dental insurance for you and your family (up to $1000 per month employer contribution)
  • 401k scheme (5% of base salary employer contribution)
  • Learning & development opportunities


No matter who you are – you are welcome at the company

The company is an equal-opportunity employer. They believe that diversity and inclusion make them stronger. They know the value of bringing together diverse ideas. They embrace a culture that is accepting and understanding. And they work to include individuals that fit with that culture. It’s a culture that reflects their global market, widens their business opportunities, attracts the best talent, and develops best teamwork.

Send your resume to Please be sure to put “Client Order Processing Lead” in the subject line.

Disclaimer: This statement is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

How can we help you?
Contact us or submit a business inquiry online.